Wednesday, August 20, 2003

Werner Drivers:
Want to spill a drink on C.L.? That honor will cost you $5000 per team, so save up. This exclusive shootout is NOT designed for a Werner driver's empty pocket.

Kind of sad that the Boy Scouts would take money from an outfit like Werner.

News Story

Second annual Shoot-Out for Boy Scouts
Events include:
Pistol Range
Sporting Clays

The event will be held at C.L. Werner's "Werner Valley Shooting Fields," near Valley, Nebraska. Werner started Werner Enterprises as a one-man, one-truck operation and built it into one of the largest trucking operations in the country.

C.L. Werner single-handedly built the company with his sweat and muscle. I love reading corporate history, but all the company histories seem the same.

Over the course of 45 years, Werner, who is chairman, CEO, and founder of Werner Enterprises, has led the increase of his company's fleet from one truck to more than 7,900 trucks and 19,855 trailers. Since its founding in 1956, Werner Enterprises has been committed to giving back to the community and its people.

It's a tax write off. Spare me. "Community" my wet-brown anus!

Werner Valley is a hunter's dream site ... sporting clays, pistol ranges, and a world-class collection of exotic and world-class mounts, including a white bison, are on display at Werner Valley. C.L.'s extensive gun collection includes the prop tommy gun used by actor Tom Hanks in the movie "Saving Private Ryan."

"Watch it boy...C.L. Werner is going to shot your privates." Yes, in more ways than one.
Excuse me, I am going to throw-up.

The Mid-America Council, Boy Scouts of America, is the largest youth-serving agency in Nebraska, Iowa, and South Dakota. The Council serves more than 35,067 youth in 58 counties. The Council is headquartered in Omaha and is supported by 10,946 volunteer leaders.

The Boy Scouts of America has a proud tradition of preparing young people for leadership with character building programs that instill timeless values. These programs include Cub Scouts (1st-5th grade), Boy Scouting (6th-12th grade), Varsity Scouting (young men ages 14-17), Venturing (co-ed, young adults ages 14-21), Learning for Life (grades K-12), Exploring (co-ed, young adults ages 14-21), Juvenile Diversion (co-ed, ages 10-17), Teen Court
(co-ed, ages 13-17) and Scoutreach (boys 1st-12th grade).

If the Boy Scouts idolize C.L. Werner, proper role models appear to be an endangered species. Oh, kind of like the exotic world-class mounts C.L. takes pleasure in viewing.

The Fun Starts Now, And The Values Last A Lifetime

What values? What ethics? Satan has more honor!

WHERE: Werner Valley Ranch/Shooting Fields Valley, Nebraska (just northwest of Omaha)
WHO: Hosted by Werner Enterprises
WHEN: Friday, September 19, 2003
WHY: Fund-raiser for Mid-America Council, Boy Scouts of America

Enough said.

---WernerScrews 10-4

Monday, August 11, 2003

At Werner Enterprises you get NO respect. That's what WernerScrews has been telling customers/public for over two years.

It's in their culture!


( BW)(WA-CUSTOMER-RESPECT) Transportation, Distribution & Logistics Firms Could Boost Business By Lifting Customer Online Experience: The Customer Respect Group Study

Business Editors/High-Tech Writers

BELLEVUE, Wash.--(BUSINESS WIRE)--Aug. 11, 2003--

US Postal Service Shows Highest Overall Customer Respect; 39 Percent of Firms Don't Respond to Web Site Inquiries

The Customer Respect Group, an international research and consulting firm that focuses on how corporations treat their customers online, today released the results of its Summer 2003 Online Customer Respect Study of the transportation, distribution and logistics firms that rank among the country's largest 1000 companies.

One factor that negatively contributed to lackluster scores, according to the report, is that 39 percent of companies don't respond to inquiries made at their Web site. Overall, the US Postal Service scored highest in Customer Respect, while Trinity Industries scored lowest.

The study is the only to bring objective measure to the analysis of corporate performance from an online customer's perspective. It assigns a Customer Respect Index (CRI(TM)) to each company. The Customer Respect Index is a qualitative and quantitative in-depth analysis and independent measure of a customer's online experience when interacting with companies via the Internet.
"While we were heartened to see some very good results within the sector," said Terri McNulty, CEO of The Customer Respect Group, "too many firms haven't gotten the message that treating customers with respect online will improve their business. If those firms focus on key areas such as clarity of privacy principles and interaction with online customers, they'll see improved CRI scores and more satisfied customers."

By looking at more than 1000 Web sites across a spectrum of industries in detail, The Customer Respect Group has determined 25 different attributes that combine to create the entire online customer experience. These attributes have been grouped together and measured as indicators of Privacy (respects customer privacy), Principles (values and respects customer data), Attitude (customer-focus of site), Transparency (open and honest policies), Simplicity (ease of navigation), and Responsiveness (quick and thorough responses to inquiries). Combined they measure a company's overall Customer Respect.

The highest ranked organization within the sector was US Postal Service at (8.8 out of 10), while the lowest was Trinity Industries at 2.7. The sector's average was 5.6. Beyond these scores, the report conveys in great detail improvement opportunities for each company. The sector's Summer 2003 ranking is as follows:

Company Name Overall

United States Postal Service 8.8
FedEx Corporation 8.5
J.B. Hunt Transport Services, Inc. 8.3
Ryder System, Inc. 7.6
The Pittston Company 7.5
Yellow Corporation 7.5
Amerco 7.4
Alexander & Baldwin, Inc. 7.2
C. H. Robinson Worldwide, Inc. 7.0
United Parcel Service, Inc. 7.0
Airborne Inc. 6.1
Polaris Industries Inc. 5.6
Roadway Corporation 5.2
DHL 4.9
Expeditors International of Washington, Inc. 4.8
Arkansas Best Corporation 4.8
Pacer International, Inc. 4.6
Landstar System, Inc. 4.3
Hub Group Inc. 4.1
Harley-Davidson, Inc. 4.1
USFreightways Corporation 4.1
Werner Enterprises, Inc. 3.8
CNF Inc. 3.8
EGL, Inc. 3.7
Brunswick Corporation 3.5
Swift Transportation Company, Inc. 3.3
Trinity Industries, Inc. 2.7

Industry Average 5.6


How important is that load? Think before you pick Werner.

---WernerScrews 10-4